ROOBET TERMS OF SERVICE
1. INTRODUCTION
Roobetcanada.net is operated by Raw Entertainment B.V. (referred to below as “Roobet”, the “Company”, “We” or “Us”), a company duly established under the laws of Curaçao, registered under company number 157205, with its registered office at Korporaalweg 10, Curacao, Curaçao. The Company operates roobetcanada.net pursuant to licence OGL/2024/687/0427 granted by the Government of Curacao.
All fiat transactions are handled by Raw Entertainment Ltd, registration number HE421735, whose registered address is Voukourestiou, 25, Neptune House, 1st Floor, Flat/Office11, Zakaki, 3045, Limassol, Cyprus. This company belongs to the Roobet group and serves as the payment and operational agent for Raw Entertainment B.V.
2. ACCEPTANCE
BY OPENING AN ACCOUNT AT ROOBETCANADA.NET (THE “WEBSITE”), YOU FORM AN AGREEMENT WITH ROOBET AND ACCEPT THAT YOU ARE BOUND BY THESE TERMS OF SERVICE (THE “AGREEMENT”), TOGETHER WITH THE TERMS APPLICABLE TO OUR BETTING OR GAMING PRODUCTS REFERENCED ELSEWHERE IN THIS AGREEMENT.
PLEASE REVIEW THESE TERMS CAREFULLY SO THAT YOU UNDERSTAND THE RULES AND CONDITIONS GOVERNING YOUR ACCESS TO AND USE OF THE WEBSITE AND ANY SERVICES PROVIDED THROUGH IT. IF YOU ARE UNCERTAIN ABOUT YOUR OBLIGATIONS UNDER THESE TERMS, PLEASE OBTAIN LEGAL ADVICE CONCERNING THE JURISDICTION FROM WHICH YOU ACCESS THE WEBSITE.
IF YOU DO NOT ACCEPT THESE TERMS, PLEASE DO NOT ACCESS THE WEBSITE, REGISTER OR CREATE AN ACCOUNT, OR USE ANY SERVICE AVAILABLE THROUGH THE WEBSITE.
3. DEFINITIONS
3.1. Account or User Account: means the user account that You create at https://roobetcanada.net/.
3.2. Bet and Wager: mean any instance of participation in a game offered on the Website.
3.3. Game and Games: mean any gambling Services provided through the Website, including games involving skill, chance or risk, as well as sports betting and esports.
3.4. Iron Pouch: means the wallet available to You on the Website in which Your funds are held.
3.5. Restricted Territories: means all jurisdictions prohibited from using the Website. Residents of the following jurisdictions and territories are not permitted to access the Website or create an Account: Aruba, Australia, Bonaire, Cuba, Curacao, Cyprus, Gibraltar, Haiti, Iran, Iraq, Malta, Myanmar, Netherlands, Nicaragua, North Korea, Saba, Saint Maarten, Saint Martin, South Sudan, Statia, Syria, United States, United Kingdoms, Yemen and Zimbabwe.
3.6. Service(s): means the services offered through the Website, including all Games, chat rooms, communications with support, and other functions such as deposits, tips, withdrawals and bonuses that are provided on or connected with the Website.
3.7. Terms: means this agreement, comprising the Terms of Service, Privacy Policy, AML Policy, Responsible Gambling Policy, Bonus and Promotion Policy, Game and Sportsbook Policy, and Roobet Chat Rules.
3.8. You, User or Player: means any natural person who holds an Account at https://roobetcanada.net/.
4. USER ACCOUNT
Registration
4.1. Before You can use any Services offered on the Website, You must create an Account. To register, complete and submit the registration form provided on the Website.
4.2. When completing the registration form, You must supply every item of mandatory information requested, including Your name, date of birth, address and email address.
4.3. If the information specified in clause 4.2 is missing, considered incomplete and/or considered inaccurate, We cannot process Your application, and You will be unable to open an Account.
Username
4.4. You must select a Username when registering Your Account. Your Username must not include offensive language or be offensive toward any particular group or groups, Roobet, or any member of its staff.
4.5. Roobet retains the right to refuse registration of a User Account where, in its opinion, the selected Username is offensive.
4.6. Roobet may refuse any request to change a username at its sole discretion.
4.7. Roobet may change Your username at its own discretion.
Know Your Customer
4.8. You represent and warrant that all information You submit in Your application form is truthful, current and accurate.
4.9. At any time, We may request any KYC documents that We consider necessary to establish Your identity and location. We may limit access to Services, including deposits and withdrawals, until You have completed the identification procedure and supplied all information requested by Us.
4.10. If You discover that any information supplied during registration or recorded in Your Account is incorrect, You must immediately notify Us or correct that information without delay. Registering with another person’s identity or an alias breaches these Terms of Service and authorises Roobet to take the measures described in clause 6 of these Terms of Service.
Multiple Accounts
4.11. You warrant that You do not already hold an Account on the Website, whether active or banned. If You are unsure whether a connected or linked account exists, please ask our support team for assistance.
4.12. You must promptly inform the Roobet support team of any account created by You or a close relative that shares an electronic device, household, IP address or other connection with an existing account, and ensure that it is thoroughly verified. Failure to disclose an account will be treated as deliberate circumvention and will lead to termination of the accounts concerned. You bear sole responsibility for reporting the additional account, and this report must be made immediately. A connected account may only be used with the Company’s written approval.
Security & Responsibility
4.13. You alone are responsible for protecting access to Your Account and safeguarding the login credentials used to access the Website and Your Account, including 2FA (two-factor authentication).
4.14. You undertake to notify Us immediately if You learn of any security breach, unauthorised use of Your Account or unauthorised access to it.
4.15. We accept no liability or responsibility for third-party abuse or misuse of Your Account resulting from Your disclosure of login details to another person, whether that disclosure is intentional, accidental, active or passive.
4.16. We are not liable for any loss or damage You incur because You failed to maintain the security and confidentiality of Your login details.
4.17. You must not borrow, sell, transfer or acquire Accounts from or to other Players.
4.18. You are responsible for every activity carried out through Your Account.
5. ACCEPTANCE POLICY
5.1. We may reject any application to open an Account at our sole discretion or where We consider that the application does not satisfy the account-opening requirements stated in these Terms.
6. ACCOUNT SUSPENSION AND CLOSURE
6.1. We may suspend or close Your Account if:
a) We consider that You use or have used the Website fraudulently, in collusion with others, or for illegal, unlawful and/or improper purposes;
b) We consider that You use or have used the Website unfairly, have intentionally cheated or obtained an unfair advantage over the Website or any User, or that Your Account is being used for another person’s benefit;
c) You violate these Terms, applicable regulations or the fair use of our Services, or We have reasonable grounds to believe that You are a compulsive or problem gambler;
d) We suspect that Your Account has been compromised or is being operated in violation of our Terms.
6.2. Where We suspend or close Your Account on any ground described in clause 6.1, You will, to the extent allowed by applicable law, be responsible for all claims, direct losses, liabilities, damages, costs and expenses that We incur or suffer, collectively referred to as the “Claims”.
6.3. Where Your Account is suspended or closed on the grounds stated in clause 6.1, We may invalidate any bets You place following those actions.
6.4. We may close Your Account at any time, at our sole discretion, and freeze all funds remaining in that Account.
7. INACTIVE ACCOUNTS
7.1. An account is considered inactive when it has not been accessed or logged into for a continuous period of 6 months.
7.3. We may, at our own discretion, close inactive accounts that have a zero balance.
8. PLAYER WARRANTIES
Before using the Service, and throughout Your continued use of it, You represent, warrant, undertake and agree to the following:
Capacity
8.1. You are over 18 years of age or over any higher legal age of majority established by the laws applicable to You, whichever age is greater;
8.2. You possess full legal capacity to enter into a binding agreement with Us and are not subject to any restriction arising from limited legal capacity;
8.3. You choose to use the Website entirely at Your own discretion and risk;
8.4. You take part in the Games solely in a personal, non-professional capacity and only for recreation and entertainment;
8.5. You participate in the Games for Yourself and do not act on behalf of another person or third party;
8.6. You will not use the Services while affected by drugs, strong medication or any other substances capable of impairing Your judgement.
Personal Information
8.7. Throughout the validity of this Agreement, all information You give Us will be truthful, complete and accurate, and You will immediately inform Us of any changes to that information;
8.8. You will ensure that Your information remains current at all times and promptly notify Us whenever any information You have supplied changes.
Responsible Gambling
8.9. You have not been diagnosed or classified as a compulsive or problem gambler;
8.10. You are not presently self-excluded from any gambling website or premises. If You enter into a self-exclusion arrangement with any gambling provider, You will notify Us immediately.
Jurisdiction
8.11. You do not access the Website from a Restricted Territory or any jurisdiction where such access is unlawful;
8.12. You will not access the Website from any jurisdiction in which gambling is prohibited.
Funds
8.13. You will not deposit money derived from criminal conduct or other unauthorised activities. You will not deposit or withdraw funds from or to cryptocurrency wallets identified as illicit, linked to illicit conduct or otherwise associated with unlawful activities;
8.14. You will not make deposits or withdrawals using payment methods owned by anyone other than You;
8.15. You will not deposit funds connected with any illegality or obtained from an unlawful activity or source;
8.16. You will deposit funds exclusively for the purpose of placing bets or wagers on the Website;
8.17. You will not attempt to add funds to Your Iron Pouch while Your Account is suspended, blocked or subject to self-exclusion;
8.18. You understand that participating in the Services offered through the Website involves the risk of losing the money You have deposited.
8.19. You acknowledge that borrowing money from, or lending money to, another User on the Website is prohibited.
8.20. You bear full and exclusive responsibility for satisfying all local tax obligations arising from Your use of the Website and its associated Services, including obligations relating to winnings.
Account Activity
8.21. You acknowledge that the Iron Pouch is neither a bank account nor an investment, and is not a facility for securely holding funds or assets over an extended period.
8.22. You will not engage in fraud, collusion, fixing or any other unlawful conduct relating to Your participation or another person’s participation in Games and/or Services on the Website, and You will not employ software-assisted methods or techniques or hardware devices to participate in those Games and/or Services;
8.23. You will not carry out criminal or illicit activities through Your Account;
8.24. You must not use Your Roobet Account to run a syndicate or conduct other professional activities;
8.25. We may suspend or close Your Account and invalidate any active bets if You breach any warranty referred to in clause 7, or if We reasonably suspect that You may have breached any of the warranties set out above.
9. IRON POUCH DEPOSIT
9.1. To use the Services offered on the Website, You must have funds in Your Iron Pouch. You may fund Your Iron Pouch using any payment method made available to You through the Website.
9.2. You may deposit money into Your Iron Pouch only through payment methods and cryptocurrency wallets that You personally own.
9.3. We may establish a minimum deposit amount at our own discretion. That minimum may be revised at any time and will be displayed on the Website. Please note that payment providers may impose additional charges depending on the payment method You select.
9.4. Deposits are processed immediately, and Your balance is updated accordingly. We accept no responsibility for delays attributable to payment providers.
9.5. When processing deposits into Your Iron Pouch, We may apply additional procedures and methods to verify Your identity.
9.6. We may refuse any deposit at our own discretion.
9.7. You acknowledge that every successful fiat deposit is subject to a deposit fee of 1% (one per cent). This fee is automatically subtracted from the amount deposited.
10. IRON POUCH WITHDRAWALS
General Rules
10.1. You may withdraw money from Your Iron Pouch using any payment method offered to You on the Website. However, You must wager Your deposit before withdrawing it.
10.2. We may determine a minimum withdrawal amount at our own discretion. This minimum may be changed at any time and will be shown on the Website. Please note that, depending on Your chosen payment method, additional charges may be imposed by payment providers or by Us.
10.3. Where You have several withdrawal requests awaiting processing, We may reject all of them and ask You to submit a single withdrawal request for their combined total.
10.4. Before completing any withdrawal, We may undertake enhanced due diligence and examine Your Account and gaming activity. If We have reasonable grounds to suspect that Your Account or gaming activity breaches these Terms or applicable laws or regulations, We may, at our sole discretion, postpone or refuse further deposits, withdrawals and/or gameplay while the investigation is ongoing. You acknowledge and accept that We may be unable to explain the nature of that investigation.
10.5. We may refuse to process withdrawals until:
a) We have fully verified Your identity;
b) We have established that the payment method selected for withdrawal belongs to You;
c) You have supplied all additional information requested by Us;
d) You have satisfied the minimum wagering requirement applicable to each deposit.
10.6. If winnings that do not belong to You are mistakenly credited to Your Iron Pouch, whether because of a technical error in payment tables, a human mistake or any other cause, those funds remain our property and will be removed from Your Iron Pouch. If You withdraw such funds before We discover the mistake, the amount paid to You becomes a debt You owe Us, without affecting any other remedies or legal actions available to Us. You must notify Us immediately by email whenever an incorrect credit occurs.
FIAT Withdrawals
10.7. Withdrawals must be made through the same payment method You used to deposit. Where this is not possible, You may withdraw using a different payment method, provided You submit evidence that it belongs to You.
10.8. You acknowledge that if You make 10 (ten) or more fiat withdrawals during a rolling 30 (thirty) day period, a withdrawal fee of 2% (two per cent) applies to each additional withdrawal, including the tenth withdrawal.
10.9. If You make deposits through several payment methods, We may, at our discretion, divide Your withdrawal among those methods and process each portion using the corresponding payment method.
Crypto Withdrawals
10.10. Cryptocurrency withdrawals will be sent to the cryptocurrency wallet address You specify when submitting a valid withdrawal request.
10.11. If You enter an incorrect wallet address or the wallet is invalid for any reason, We accept no responsibility for those errors and will have no liability to You in connection with them. You alone are responsible for choosing and supplying the wallet address to which Your withdrawal should be sent.
11. CARDS & CHARGEBACKS
11.1. Deposits made by card may occasionally be declined in part or in full by security systems operated in cooperation with a payment provider and/or financial institution. These security measures may reject legitimate cards that nevertheless cannot be processed at that particular time. We neither control those systems nor know the reasons why particular deposits are rejected.
11.2. Before expediting deposits and/or withdrawals, We may ask for documentation confirming Your identity, Your authority to use a particular card and/or other information You have supplied. These checks may result in minor delays.
11.3. If chargebacks, payment reversals, payment refusals or resulting losses are incurred by Us for reasons attributable to You in connection with Your Account, We may charge You the corresponding amounts.
11.4. At any time, We may offset any positive balance in Your Account against money You owe Us.
11.5. If the provider of a card or another deposit method You have used requests a chargeback, We may take the following measures:
a) We may block Your Account;
b) We may exercise any action available to Us under the law;
c) A chargeback notification may be prepared and sent to You using the information provided during registration;
d) We will process the chargeback through the same payment method You selected when making the deposit.
11.6. A chargeback may cause Your Account balance to become negative.
11.7. You agree that initiating a chargeback without prior approval breaches these Terms of Service, and We may take appropriate measures, including, without limitation, suspending or terminating Your Account and pursuing available legal remedies.
11.8. If You have concerns about, or wish to dispute, any transaction on our Website, You agree to contact Us directly and make a good-faith attempt to resolve the matter before initiating a chargeback.
12. PLACING BETS/WAGERS
12.1. We may refuse any requested bet or wager, either entirely or in part, at our sole and absolute discretion. You place all bets and wagers at Your own discretion and risk.
12.2. You are responsible for checking that every detail of Your bets and wagers is correct. A bet or wager cannot be cancelled once it has been placed. You may modify a bet only through an available editing function.
12.3. Your funds are committed to bets and wagers in the sequence in which they are placed and cannot be used for any other purpose.
12.4. We may cancel fraudulent bets and bets placed at incorrect odds or odds affected by technical faults.
12.5. You acknowledge that You cannot place bets in the Sportsbook section while a wagering requirement associated with a deposit bonus remains active.
13. BET/WAGER CONFIRMATION
13.1. A bet or wager is invalid if Your Account does not contain sufficient funds.
13.2. A requested bet or wager becomes valid only after our servers accept it.
13.3. Every valid bet or wager is assigned a unique transaction code. We are not responsible for settling bets or wagers that have not received such a code. If You are uncertain whether a bet or wager is valid, please review Your Account history or contact Us.
13.4. Despite the provisions above, a bet or wager placed using a credit or debit card remains invalid until We receive the full payment. If payment has not reached Us before the relevant event begins, the bet or wager will automatically be voided.
13.5. We will void a bet in whole or in part and/or close Your Account if We believe that any of the following circumstances apply:
a) You or persons connected with You may have influenced the outcome of an event, directly or indirectly;
b) You or persons connected with You may possess inside information capable of affecting an event’s outcome;
c) You or persons connected with You participate in arbitrage or matched betting;
d) You and/or persons connected with You disregard the Rules, directly or indirectly;
e) Criminal activity has affected an event’s result, directly or indirectly;
f) A substantial movement in the odds has occurred, for example following a public announcement concerning an event;
g) Bets were offered, placed and/or accepted that We would otherwise have refused because of a technical problem affecting the Website at the time, an error, a misprint and/or any circumstance beyond our control;
h) We have grounds to believe that automated systems or players placed the bet;
i) We received incorrect information through feeds relating to the relevant event or events;
j) Betting activity displayed irregular or unusual patterns.
13.6. Evidence of these circumstances may include, without limitation, the size, volume or pattern of Transactions submitted to Us through any or all of our betting channels. If our investigation, and/or any applicable investigation by the relevant sporting governing body, establishes that no fraudulent or unlawful conduct occurred, the relevant Transactions will be settled. The decision of the relevant governing body will be treated as conclusive.
13.7. If evidence indicates that a sequence of Transactions containing identical selections was placed by or on behalf of the same person, group or syndicate, We may void those Transactions or withhold payment of returns until any subsequent investigation has been completed.
14. BONUS & PROMOTIONS
14.1. At our own discretion, We may occasionally make bonuses and promotions available. Such offers are governed by the Bonus and Promotions Policy and the individual conditions attached to each bonus or promotion.
14.2. Every Bonus and Promotion must be claimed within 30 (thirty) days; otherwise, it expires, is forfeited and cannot subsequently be claimed.
14.3. All earnings and commissions from the Referral programme must be claimed within 365 (three hundred sixty-five) days; otherwise, they expire, are forfeited and cannot subsequently be claimed.
14.4. If We suspect that You abuse bonuses or have previously abused any bonus, We may exclude You from all promotions and withdraw Your eligibility to receive bonuses.
15. SOFTWARE AND ERRORS
15.1. Accessing certain products offered on the Website may require You to download software. Some third-party product providers may also require Your acceptance of additional terms and conditions governing their products. If You do not agree to those third-party terms and conditions, You must not use the corresponding third-party software. We accept no liability for software supplied by third parties.
15.2. You may use software provided through the Website only to access and use products available on the Website and, except where applicable law permits otherwise, for no other purpose.
15.3. We grant You a personal, non-exclusive and non-transferable right to use the relevant software solely to use or play products on the Website, subject to the following provisions:
a) You must not:
(i) Install or load the software on a server or other network-connected device, or otherwise make it accessible to another person through a bulletin board, online service, remote dial-in facility or network;
(ii) Sublicense, assign, rent, lease, lend, transfer or copy Your software licence, except where expressly permitted elsewhere in these Terms, or create or distribute copies of the software;
(iii) Enter, access, attempt to enter or access, or otherwise circumvent Roobet’s security system, interfere in any way with the relevant products or Website, including through robots or similar devices, or attempt to alter the software or any of its functions or components;
(iv) Copy or translate user documentation supplied online or in an electronic format.
b) Furthermore, except to the minimum extent permitted by applicable law concerning computer programs, You must not:
(i) Translate, reverse engineer, decompile, disassemble, modify, create derivative works from or otherwise alter the software;
(ii) Reverse engineer, decompile, disassemble, modify, adapt, translate, attempt to identify the software’s source code or produce derivative works based on any part or the entirety of the software.
15.4. You do not acquire ownership of the software. It remains the exclusive property of Roobet or the third-party software provider company (the “Software Provider”). Any software and related documentation licensed to Us are proprietary products belonging to the Software Provider and are protected worldwide by copyright legislation. Using the software does not transfer any ownership of its intellectual property rights to You.
15.5. The software is supplied “as is”, without warranties, conditions, undertakings or representations of any kind. We do not warrant that:
(i) The software will satisfy Your requirements;
(ii) The software will avoid infringement of third-party intellectual property rights;
(iii) The software will operate continuously or without errors;
(iv) Defects in the software will be remedied;
(v) The software or servers will be free of viruses.
15.6. If system errors arise in account settlement or in any other software function or component, neither We nor the Software Provider will be liable to You or any third party for those errors. When such errors occur, We may withdraw all affected products from the Website and take any other measures necessary to correct them.
15.7. You acknowledge that the manner in which You use the software is beyond our control. You therefore load and use it entirely at Your own risk. We accept no liability to You or any third party arising from Your receipt and/or use of the software.
15.8. The software may contain confidential information that is secret and valuable to the Software Provider and/or Us. You may neither use nor disclose that information except strictly as permitted by these Terms.
15.9. Although We seek to keep the Website accessible 24 hours a day, We are not liable if it becomes unavailable for any reason, at any time or for any duration. We may change, correct, alter, suspend or discontinue any aspect of the Website, including its content, services, products and Your access to it.
15.10. You must not misuse the Website by introducing viruses, Trojans, worms, logic bombs or other malicious or technologically harmful material. In particular, You must not access without permission, interfere with, damage or disrupt the Website or any part of it, the equipment or network hosting it, software used to provide it, or any equipment, software or website owned or used by a third party. You must not carry out a denial-of-service attack against our Website. We accept no liability for loss or damage caused by distributed denial-of-service attacks, viruses or other technologically harmful material that infects Your computer equipment, programs, data or other proprietary material because You use the Website or software, or download material from the Website or a linked website.
15.11. We accept no liability where You obtain or attempt to obtain an advantage from errors involving bets or wagers on the Website while deliberately acting in bad faith, including where:
(i) The applicable odds, spreads, handicap, totals or cash-out contain an obvious mistake;
(ii) We continue accepting bets or wagers on markets that have closed or been suspended;
(iii) We incorrectly calculate or pay a settlement amount, including cases where a bet is Cashed Out for the full settlement amount or is incorrectly voided after “Void if player does not start” was selected when placing it;
(iv) An error affects a random number generator or payment table included, incorporated or used in any game or product.
16. YOUR EQUIPMENT
16.1. Your computer equipment, mobile device or internet connection may influence how the Website performs or operates. We do not guarantee fault-free or error-free operation of the Website or uninterrupted provision of our Services. We accept no liability for failures or difficulties caused by Your equipment, internet connection, or internet or telecommunications provider, including situations where You cannot place bets or wagers or view or receive information concerning particular events.
16.2. If You place bets or wagers through a mobile device, please note that We are not responsible for damage to that device or loss of data from the device on which the software is installed, nor for call charges, data charges or other expenses incurred while using the software.
16.3. Because mobile devices have smaller displays, the mobile experience may differ slightly from the experience on other platforms. Such differences may include, without limitation, the placement of certain information within the platform and game names being absent from some game pages.
17. THIRD PARTY CONTENT
17.1. We obtain feeds, commentary and content from various suppliers. Certain third-party product providers may require You to accept additional terms and conditions governing the use of their feeds, commentary and content. If You do not accept the applicable third-party terms and conditions, You agree not to use the corresponding feeds, commentary or content.
17.2. We accept no liability for feeds, commentary or content supplied by third parties.
17.3. Links on the Website to third-party websites or resources are supplied solely for Your information. We do not control those websites or resources and accept no liability for their content or for loss or damage resulting from Your use of them. A link to a third-party website does not amount to our endorsement of that website or, where applicable, its products or services.
18. LIABILITY
18.1. Without limiting any other rights available to Us, if You breach any provision of these Terms, wholly or partly, We may take whatever action We consider appropriate, including closing Your User Account and/or initiating legal proceedings against You.
18.2. You agree to fully indemnify, defend and hold harmless Roobet, its shareholders, directors, agents and employees against all claims, demands, liabilities, damages, losses, costs and expenses, including legal fees and any other charges, regardless of how they arise, resulting from:
a) Your breach of these Terms, whether in whole or in part;
b) Your infringement of any law or the rights of any third party; and
c) Your use of the Service.
18.3. Under no circumstances, including negligence, will We be liable for any special, incidental, direct, indirect or consequential damages arising from use or misuse of the Service, including, without limitation, lost business profits, business interruption, loss of business information or any other financial loss, even where We knew beforehand that such damage was possible.
19. INTELLECTUAL PROPERTY
19.1. International copyright laws and other intellectual property rights protect the content of the Website.
19.2. Product and company names and logos appearing on the Website are trademarks, service marks or trade names belonging to their respective owners, including Roobet.
19.3. Except where necessary to use a product for placing bets or wagers, no part of the Website, including text, graphics, videos, messages, code and/or software, may be reproduced, stored, altered, copied, republished, uploaded, posted, transmitted or distributed in any form or by any means, or incorporated into another website or any public or private electronic retrieval system or service, without our express prior written permission.
19.4. Commercial use or exploitation of the Website or any of its content is strictly forbidden.
20. AMENDMENT
20.1. We may occasionally need to revise these Terms. Every amendment will be published on the Website, where the latest version of the Terms will remain available.
20.2. Customers will be notified whenever a material amendment is made to the Terms. Nevertheless, We recommend that You review the Terms on the Website regularly.
21. GOVERNING LAW & DISPUTES
21.1. These Terms, together with any dispute or claim arising from or connected with them or their subject matter, whether contractual or non-contractual, are governed by and interpreted under the laws of Curaçao.
21.2. If a dispute arises, You undertake to contact our Support Team first about the matter. If it remains unresolved after 30 days, or You disagree with the outcome, You agree to commence arbitration in accordance with Curaçao law before bringing any lawsuit.
22. SEVERABILITY
22.1. If a competent court or administrative authority determines that any provision of these Terms is invalid or unenforceable, that finding will not affect the remaining provisions, which will continue to apply in full force and effect.
23. MISCELLANEOUS
23.1. We may assign these Terms, entirely or partly, at any time without providing notice. You may not assign any rights or obligations You hold under these Terms.
23.2. Any waiver by Us of a breach of these Terms, including our failure to demand strict and literal performance of or compliance with a provision, must not be interpreted as a waiver of a later breach of that provision or a breach of any other provision.
23.3. Nothing in these Terms establishes, or may be regarded as establishing, a partnership, agency, trust arrangement, fiduciary relationship or joint venture between You and Us.
23.4. These Terms represent the complete understanding and agreement between You and Us concerning the Service and replace all earlier agreements, understandings or arrangements between You and Us.
24. ENTIRE AGREEMENT
24.1. You acknowledge that any translation supplied by Roobet is intended solely to help You better understand the English Terms. Roobet does not warrant that a translation is free from errors.
24.2. The English Terms and all English Sub-Policies exclusively govern the relationship between You and Roobet.
24.3. You acknowledge that the original English Terms take precedence whenever a dispute arises. Accordingly, translated versions of the Terms may not be used in a court of law or in any other dispute.
25. CONTACTS & COMPLAINTS
If You have questions about these terms and conditions or wish to submit a complaint under the dispute resolution provisions above, please contact Us using the following email addresses:
General Questions: [email protected]
Complaints: [email protected]