Privacy Policy

Last revised: 07.10.2026, Version 1.0.

Introduction and Scope

This Privacy Policy describes how Roobet obtains, uses, retains, discloses and safeguards personal data when you browse our website, register or operate an account, participate in games, place wagers, carry out transactions, communicate with us, enter promotions, undergo verification procedures, or engage with our services in any other way.

The Policy covers website visitors, account holders, players, people undergoing identity verification or compliance checks, and any other individuals whose personal data we handle in relation to our services.

Our intention is to present our privacy practices in straightforward, understandable language, helping you recognise which personal data we process, the reasons for processing it, the recipients with whom it may be shared, its retention periods, the protections we apply, and the privacy rights available to you.

Please read this Privacy Policy alongside any additional notices relevant to particular aspects of our services, including our Cookie Policy, Terms of Service, Responsible Gaming information, promotional conditions, and identity verification or compliance notices.

Who We Are

Raw Entertainment B.V. (referred to below as “Roobet”, the “Company”, “We” or “Us”) is a company duly established under the laws of Curaçao, registered under company number 157205, with its registered office at Korporaalweg 10, Curacao, Curaçao. The Company determines the purposes and methods of processing personal data associated with our services. Accordingly, where relevant data protection legislation applies, Roobet serves as the data controller for the personal data covered by this Privacy Policy.

To deliver certain services, we may engage trusted external providers, including payment processors, identity verification services, fraud prevention services, hosting companies, customer support tools, analytics services and marketing providers. Such providers may handle personal data under our instructions or, in certain circumstances, act as separate controllers for their own legal or operational requirements.

Where several Roobet group companies or associated entities participate in delivering our services, we will ensure that responsibilities concerning personal data are appropriately assigned within the group and that your information is handled consistently with this Privacy Policy.

For questions about this Privacy Policy or our processing of your personal data, please use the contact information listed in the Contact Us section of this Policy.

Key Terms Used in This Policy

We use several established privacy and service-related terms throughout this Privacy Policy to make its contents easier to follow.

Personal data refers to any information capable of identifying you, either directly or indirectly. Examples include your name, email address, account information, identity verification records, transaction history, device details, online identifiers, and information concerning your use of our services. Processing refers to any action we perform on personal data, including obtaining, using, retaining, disclosing, updating, removing or safeguarding it.

Controller refers to the organisation that determines the reasons for and methods of processing personal data. Roobet acts as the controller whenever it determines how and why your personal data is processed in connection with our services. Processor refers to an external provider that handles personal data for a controller in accordance with that controller’s instructions.

Cookies and similar technologies are tools that gather or retain information within your device or browser. They may assist us in running the website, retaining your selections, enhancing our services, maintaining security, assessing performance, and enabling marketing or affiliate functions. KYC, meaning “Know Your Customer”, refers to procedures used to confirm your identity, age, location, entitlement to use our services, and adherence to legal or regulatory requirements.

AML, meaning “Anti-Money Laundering”, refers to procedures and safeguards intended to prevent, identify and report money laundering, terrorist financing, fraud and other illegal conduct.

Responsible gaming refers to safeguards designed to support a safer gaming environment, including account limits, self-exclusion, risk assessment, player protection tools and other measures mandated by law or implemented by Roobet.

What Personal Data We Process

The categories of personal data we handle depend on the ways in which you engage with our services. This information may consist of data you submit directly, data created through your use of our website or platform, and data obtained from trusted external parties where necessary to deliver services, fulfil legal duties, safeguard our platform or enhance the user experience.

Such data may include account records, contact information, identity and age verification details, transaction and payment information, gaming activity, technical and device data, customer support correspondence, marketing preferences, and information required for security, fraud prevention, anti-money laundering, responsible gaming, legal or regulatory purposes.

We process only personal data relevant to the purposes outlined in this Privacy Policy. The specific information collected may vary according to your country, the services you access, applicable verification procedures, your chosen payment methods, and the legal or regulatory obligations governing our operations.

Purposes and Legal Bases

We may generally process personal data for the following purposes:

• To deliver, administer and maintain our platform and services.
• To oversee user accounts and our relationships with users.
• To carry out transactions and process payments.
• To confirm identity, eligibility and compliance with applicable requirements.
• To maintain platform security, combat fraud and safeguard users and our business.
• To fulfil legal and regulatory duties.
• To communicate with users through service messages and, where allowed, marketing communications.
• To enhance, develop and personalise our services.
• To handle disputes, apply our terms and safeguard our legal rights.

When processing personal data, we rely on one or more of these legal grounds:

• Performance of a contract: processing required to deliver our services, administer your account, complete transactions, or perform steps you request before a contract is entered into.
• Legal obligation: processing required to meet applicable legislation, regulations, requests from regulators, court orders or other legal duties.
• Legitimate interests: processing required for legitimate business purposes, including operating and enhancing our services, maintaining security, preventing fraud and defending our legal rights, provided your rights and freedoms do not outweigh those interests.
• Consent: processing for a particular purpose that you have authorised, such as specific marketing activities or non-essential cookies. You may revoke your consent whenever you wish.

Certain processing activities are essential for providing our services, meeting legal duties, confirming your eligibility, or preserving the security and integrity of our platform. If you decline to supply particular personal data, we may be unable to offer some or all services or continue maintaining your account.

Cookies and Tracking Technologies

We employ cookies and comparable tracking technologies to run our website and platform, maintain account security, retain your preferences, enhance our services, assess performance and, where allowed, enable marketing, affiliate and promotional functions.

Certain cookies and related technologies are essential for the correct functioning of our website and platform. Other technologies, including those used for analytics, advertising or personalisation, are deployed only where permitted by applicable legislation and, when necessary, with your consent.

You may adjust your cookie preferences using the cookie settings provided on our website. Your browser or device settings may also allow you to control certain cookies.

Our separate Cookie Policy contains further details about the cookies and tracking technologies we use, their purposes, the external parties involved, and the options available for managing your preferences.

KYC, AML and Fraud Prevention

We may handle personal data to confirm your identity, age, location, source of funds or wealth, and eligibility to access our services. Personal data may also be used to satisfy anti-money laundering, sanctions, fraud prevention, security and other legal or regulatory requirements.

These activities may involve verifying information you submit, requesting supporting documents or further details, examining transactions and account behaviour, identifying unusual or suspicious conduct, and engaging trusted external providers for verification, screening, fraud prevention and security checks.

These procedures enable us to safeguard users, prevent improper use of our services, fulfil applicable legal requirements and maintain a secure, lawful platform. Depending on their findings, we may request further information, postpone or reject transactions, limit or suspend an account, terminate an account, or report particular activities where the law permits or requires us to do so.

Responsible Gaming

We may process personal data to facilitate responsible gaming, protect players and meet gambling-related obligations. Relevant data may include account activity, gaming patterns, transaction records, limits, restrictions, self-exclusion requests, communications with support and other pertinent account information.

We may use these details to offer safer gaming tools, implement limits or exclusions, recognise possible indications of harmful or risky gambling, examine account activity, send responsible-gaming information, or introduce protective measures when appropriate.

Such measures assist us in maintaining a safer gaming environment and satisfying legal or regulatory duties. In certain situations, responsible-gaming safeguards may limit your access to particular services or your account, affect promotional eligibility, or prevent continued play.

Marketing, Promotions, and Affiliates

Where permitted by applicable legislation, we may use personal data to deliver marketing messages, promotional offers, bonus details, service updates and other information that could be relevant to you.

The information used may include contact details, account records, marketing preferences, consent records, promotional history, referral details, affiliate information, and data about your engagement with communications from us and our service providers.

We may also handle personal data when you participate in promotions, bonus campaigns, referral programmes, competitions or comparable activities. Separate conditions may govern the particular promotion or campaign in these circumstances.

If the law requires consent, we will obtain it before sending marketing communications. Otherwise, we may use our legitimate interests as the basis for promoting our services, while respecting your rights and preferences.

You may stop receiving marketing communications whenever you wish by following the unsubscribe link included in our messages or contacting us directly. After you opt out, we may continue sending essential service communications, including account, security, transaction, legal and responsible-gaming notices.

Who We Share Personal Data With

We may disclose personal data to trusted external parties when needed to deliver services, complete transactions, verify users, safeguard our platform, fulfil legal duties, administer our business, or protect our rights and users.

According to your use of our services, personal data may be disclosed to the following recipient categories:

• Payment processors, banks, cryptocurrency payment providers and transaction service providers.
• Providers of platform and gaming services.
• Identity verification and KYC service providers.
• Providers supporting anti-money laundering, sanctions screening, fraud prevention and security.
• Hosting companies, cloud services, IT infrastructure providers and cybersecurity services.
• Customer support, communications and ticket-management tools.
• Analytics, cookie, marketing, advertising and affiliate service providers.
• Responsible-gaming, player protection and compliance partners, where relevant.
• Professional advisers, auditors, insurers and legal representatives.
• Roobet group companies or associated entities that deliver or support our services.
• Regulators, licensing bodies, law enforcement agencies, courts, dispute-resolution organisations and other public authorities, where disclosure is legally permitted or required.

Providers handling personal data for us must safeguard that information and use it exclusively for the purposes agreed with us. Certain external parties may additionally operate as independent controllers, for instance when fulfilling their own legal, regulatory or security duties.

We do not sell personal data. Any disclosure takes place only for a valid reason and with appropriate protective measures in place.

International Transfers

Personal data may be processed or retained outside your country of residence or the countries in which Roobet is based. This can occur when we engage Roobet group companies, service providers, technical infrastructure providers, payment processors, verification services, customer support tools, security providers or other partners operating in different countries.

For international transfers of personal data, we implement measures to protect the information in accordance with applicable data protection legislation. Depending on the transfer involved, these measures may include approved contractual protections, reliance on adequacy decisions, technical and organisational security controls, and transfer assessments where necessary.

Cross-border transfers may be required to deliver our services, run the platform, complete transactions, verify users, combat fraud, offer customer support, meet legal duties and administer our business.

You may contact us to request further details about the safeguards applied to international transfers of your personal data.

How Long We Keep Personal Data

We retain personal data for the period necessary to fulfil the purposes set out in this Privacy Policy.

Generally, this involves retaining your information for as long as your account remains active. Following account closure, certain records may be kept for an additional period when required for regulatory compliance, record retention, fraud prevention, responsible-gaming protections, dispute resolution, enforcement of our terms or defence of our legal rights.

The precise retention period varies according to the data category and the purpose for which it was obtained. Different periods may therefore apply to account records, identity verification files, transaction records, AML information, responsible-gaming records, customer support correspondence, marketing preferences, cookie consent records, and legal or regulatory documentation.

Once personal data is no longer needed, we will erase it, anonymise it or securely limit access to it, unless longer retention is required or allowed.

How We Protect Personal Data

We implement technical and organisational safeguards designed to prevent unauthorised access, loss, improper use, modification, disclosure or destruction of personal data.

Where appropriate, these safeguards may include:

• Access controls that restrict who may view or use personal data.
• Authentication procedures that confirm access by users and staff.
• Encryption or comparable protections for particular data, systems or communications.
• Activity logging and monitoring to identify suspicious behaviour, misuse or unauthorised access.
• Secure hosting arrangements and infrastructure controls.
• Network and system protection measures.
• Internal policies covering privacy, security and confidentiality.
• Employee training and confidentiality commitments.
• Due diligence on providers before engaging them to process personal data.
• Contractual obligations requiring providers to maintain security and confidentiality.
• Procedures for handling, investigating and responding to security incidents.

Access to personal data is provided according to a need-to-know principle. Employees, contractors and service providers should therefore access information only when required to perform their responsibilities or deliver services to us. Access permissions may be reassessed, changed or withdrawn once they are no longer necessary.

We also apply protective measures when disclosing personal data to external service providers. A provider processing information under our instructions must maintain suitable security controls, preserve confidentiality and use the information solely for agreed purposes.

Certain personal data categories may need enhanced safeguards because of their characteristics or associated risks. Examples include identity verification information, transaction records, compliance files, fraud prevention information, responsible-gaming records and account security details.

Despite our efforts to safeguard personal data, complete security cannot be guaranteed for any website, platform or online service. You should contribute to your account’s protection by choosing strong login credentials, keeping them private and notifying us if you suspect unauthorised access or improper account use.

Your Privacy Rights

Your place of residence and the applicable data protection legislation determine which rights you may have concerning your personal data.

These rights may allow you to:

• Request access to personal data we retain about you.
• Request correction of personal data that is inaccurate or incomplete.
• Request deletion of personal data in specified circumstances.
• Request limitations on the use of personal data in specified circumstances.
• Object to particular processing activities, including those based on legitimate interests.
• Revoke consent when consent is the basis for processing.
• Object to direct marketing.
• Request certain personal data in a portable format.

To exercise these rights, please contact us through the details listed in the Contact Us section of this Privacy Policy.

Some rights are subject to restrictions in particular circumstances. For example, we may have to retain or use information to fulfil legal duties, satisfy anti-money laundering or gambling requirements, prevent fraud, safeguard users, preserve responsible-gaming records, settle disputes, enforce our terms or defend legal claims.

Where we cannot fulfil your request entirely, we will provide an explanation when applicable legislation requires it.

If you consider that your privacy rights have not been adequately addressed or that you have been prevented from exercising them, you are entitled to submit a complaint to the competent data protection authority.

User Responsibility

You must supply accurate, complete and current information when accessing our services, opening or administering your account, undergoing verification, contacting customer support, completing transactions or entering promotions. Ensure that the information you submit relates to you and is neither misleading nor incorrect, and that it is not supplied on another person’s behalf. You must not submit another person’s personal data or permit anyone else to use your account.

You are also responsible for protecting the confidentiality of your account information, login credentials, passwords, authentication tools and security details. Access to your account should never be shared with another person.

If your personal data changes, or you discover that account information is inaccurate, incomplete or no longer current, update it wherever possible or ask us for assistance. Accurate information enables us to deliver services, complete transactions, perform verification procedures, secure your account, fulfil legal duties and maintain responsible-gaming safeguards.

Please notify us as promptly as possible if you suspect unauthorised access to your account, compromised login credentials, misuse of payment or wallet details, or any use of your personal data that you did not authorise.

Changes to This Privacy Policy

We may revise this Privacy Policy periodically to account for developments in our services, technology, legal obligations, business activities or privacy practices.

Whenever the Policy is revised, we will amend the displayed “Last updated” date. For significant revisions, we may also notify you through additional means, including a website notice, an account notification or another suitable communication channel.

The current version of this Privacy Policy will remain accessible on our website at all times. We recommend reviewing it regularly to stay informed about our handling of personal data.